Volkswagen Service Promise

 

Helping you manage the cost of motoring

We’ll match any like-for-like quote within 5 miles
We promise to match any like-for-like written quote for service, maintenance and repair using
Volkswagen Genuine Parts ® from any garage within 5 miles. It’s that simple.

We’ll fit exterior bulbs and wiper blades free
We promise to fit wiper blades and exterior bulbs bought from us free of charge. We’ll replace all
exterior bulbs, including sidelights, headlights, brakelights, foglights, reverse and indicator bulbs. If
you need interior, Xenon or LED lights replacing, just ask and we’ll provide a competitive quote for
fitting those, too.

We offer free visual health checks
We promise to give your car a 34-point check of all the basics, absolutely free and with no
obligation. Call and ask us to book you in for an Express Visual Check (EVC) and we’ll arrange it all
for you.

We offer affordable monthly Service Plans
We promise to offer a convenient monthly payment plan, so that you can spread the cost of your
servicing into monthly instalments. Our ‘Retailer’ Service Plans are tailored to your vehicle and are
packed with extra benefits.

We offer ‘real’ value for money
We promise to offer you the right service at the right time; charging Volkswagen set times for all
work and offering a two-year parts and labour warranty on parts fitted after the manufacturer’s
warranty has expired*

Making you feel valued

No one knows your Volkswagen better than we do
We promise that our Volkswagen experts receive the latest Volkswagen training, and have instant
access to the latest Volkswagen tooling and Volkswagen technology. Because we love your car as
much as you do.

Free road test with a technician if required
We promise that if you want to demonstrate your concern face-to-face with one of our technicians,
you can. Just ask and we’ll arrange for one to be available for you: because sometimes it’s easier to
show than tell.

Free MOT tests with your ‘Retailer’ Service Plan
We promise that when you take out a ‘Retailer’ Service Plan with us, we’ll give you free MOT tests
for the life of your plan. No quibbles, no fuss – the ultimate value for money and convenience offer.

Making your motoring life easier

A range of convenience services to suit your needs
We promise to help you get on with your life. You can take a courtesy car; we can pick up and drop
your car back to you or even give you a lift into work, home or town. Just tell us which you’d prefer
and we’ll sort it out.

Free car wash and vacuum
We promise that every time you come to us for any job that takes over an hour in our workshop,
we’ll wash and vacuum your car for free; if the job takes less than an hour but you’d still like it
cleaned, just let us know and we’ll do that for free too.

Applies to Volkswagen vehicles only at participating Retailers
* excludes wear and tear items